Shipping Information

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

During busy periods, launches, or promotional events, processing may take slightly longer. We always aim to prepare and dispatch orders as quickly as possible.

Estimated Delivery Time

After dispatch, estimated delivery time is usually 10–15 business days.

Delivery time may vary depending on destination, courier handling, customs clearance, seasonal demand, and local transport conditions.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation with tracking details where available.

Please allow a short period for tracking information to update after dispatch.

Shipping Destinations

We currently ship to supported destinations listed during checkout. Shipping availability may vary depending on the delivery address and current logistics conditions.

Delays

While most orders arrive within the expected delivery window, delays can occasionally happen due to courier issues, customs processing, weather disruption, or high seasonal shipping volume.

If your order has not arrived within the expected timeframe, please contact us with your order number and we will review the shipment status for you.

Incorrect Address Information

Please make sure your shipping details are entered correctly at checkout. We are not responsible for delays or delivery issues caused by incomplete or incorrect address information provided by the customer.

If you notice a mistake after placing your order, please contact us as soon as possible. Changes may only be possible before the order has been processed.

Split Shipments

In some cases, items may be shipped separately depending on stock availability, packaging, or fulfilment arrangements. If this happens, you may receive more than one shipment update for the same order.

Lost or Missing Parcels

If your tracking has stopped updating for an extended period, or if your parcel appears lost, please contact us with your order number and any relevant shipment details.

We will review the issue and work toward an appropriate next step.

Customs and Import Handling

For some destinations, shipping may be subject to local customs handling or import procedures, which can occasionally affect delivery timing.

Contact

If you have any shipping questions, please contact us through the website contact page and include your order number so we can assist you more quickly.